Inside Hyatt’s Revamped Social Media Strategy

Back in 2009, the hospitality industry caught the social media bug. Hotels sprained ankles jumping on the social media bandwagon. Hyatt Hotels & Resorts was one of the first few, launching @HyattConcierge, Twitter’s first real-time global hotel concierge service, apart from establishing a presence on Facebook, YouTube, Google+, LinkedIn, Instagram…

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