Timeshare News | Fractional News | Hospitality Headlines | The Timeshare Blog

Since the end of June, Shell Vacations’ Carriage Ridge Resort at Horseshoe Valley in Barrie, Ontario has maintained the number one ranked position on TripAdvisor, based on consumer comments. The resort is ranked #1 out of 18 Barrie area hotels and resorts with a 4.5 rating. Neighboring Carriage Hills Resort, also developed by Shell Vacations, is listed in the #3 position with a 4.0 rating.

TripAdvisor.com is considered one of the largest travel communities in the world hosting more than 5 million reviews and opinions that cover over 200,000 hotels and travel attractions. This web site provides consumers’ recommendations for hotels, inns, resorts, vacations, as well as travel packages offered by the various hospitality entities.

Richard Cassara, Regional Vice President of Shell Vacations Hospitality, the resort’s managing agent, comments, “We are delighted that TripAdvisor travelers have honored Carriage Ridge as one of the nation’s top resorts. With customer service always our top priority, this award confirms our dedication and commitment to achieving our goal. We know that we are unique in the Barrie area since our spacious vacation ownership condo-suites can accommodate up to eight guests and provide all the comforts of home.”

Developed as a vacation ownership property by Northbrook, Illinois-based Shell Vacations LLC, the $24 million Carriage Ridge Resort was completed in December 2004 and features 78 two-bedroom units accommodating eight guests. The resort’s sister property, Carriage Hills Resort, was completed in 2002 with 172-two-bedrooom units. When combined, the two resorts total over 500 individual units. “Delivering our guests superior service is a top priority at the Carriage Ridge Resort, as well as at all of the properties we manage,” said Susan Kelley, President of Shell Vacations Hospitality. “We are thrilled that our continuous efforts at Carriage Ridge have been acknowledged by TripAdvisor travelers and we look forward to extending our high level of service to even more guests.”

Shell Vacations Hospitality is experiencing similar results in its guest comment card program company wide. Shell Vacations’ portfolio of resorts maintains some of the highest customer satisfaction ratings compared to its competitors, with a guest satisfaction index of 93 (as of 12-03-08). The industry average according to Market Metrix, Shell Vacations’ comment card provider, is 85.5. This highlights Shell Vacations Hospitality’s company-wide commitment to guest satisfaction.
Carriage Ridge Resort offers spacious condo-suites an hour north of Toronto and 15 minutes from the city of Barrie. The resort is central to the best year-round outdoor recreation in Central Ontario, offering ski-in/ski-out accommodations for downhill skiing and snowboarding and an easy drive to world class cross country ski trails. Several winter activities hosted at nearby Horseshoe Resort include Snowmobile Tours, Dog Sledding and Hummer Adventure Tours. Packages for Family Vacations, Romantic Retreats and Adventure Getaways are offered 12 months of the year. The resort is a golfer’s paradise in the Spring, Summer and Fall with three championship golf courses within 2km of the resort and 18 additional courses nearby.

Interiors are designed with deep colors and contemporary woods, with all suites offering kitchen amenities, luxurious king beds, sofa sleeper and private balconies. One- and two-bedroom suites also offer a fireplace and Jacuzzi tub. On-site recreation includes an indoor pool, hot tub, kid’s pool, game room and fitness room.

TripAdvisor guests are the result of an extensive rental program created on behalf of the developer and Shell Vacations Club (SVC), the company’s points-based vacation ownership club. The rental program is totally facilitated and administered by Shell Vacations Hospitality, headquartered in Northbrook, IL Shell Vacations is one of the nation’s most respected independent vacation ownership developers with more than 2,500 employees. The company specializes in the sales, marketing, and hospitality management of its vacation ownership resorts as well as the servicing of over 120,000 owners/members.

Visit www.ShellVacationsClub.com and www.ShellVacationsHospitality.com for more information.

Related posts

• No related posts.